From account questions to payments, games to bonuses — whatever you need help with, you'll find the answers here. Our team speaks Bengali, around the clock.
The most frequently asked topics, all in one place
Registration, Login, Password Reset
Deposits, withdrawals, mobile banking
Offers, Cashback & Free Spins
Game rules, loading issues
Download, Install & Update
Account security, verification
Many people assume online support means long waits and robotic replies. At Beajee, it's completely different. Our trained Bengali-speaking support team communicates like real people — they listen, understand your problem, provide a solution, and only wrap up once you're satisfied.
If you're new to Beajee and got stuck while creating an account, send us a message on live chat — you'll hear back within a couple of minutes. If you're an existing member running into trouble with a withdrawal, give us a call or send an email and we'll sort it out straight away.
This Help Center offers three types of support. First, this page contains guides on various topics that will answer most of your questions. Second, our FAQ page compiles answers to the most common queries. Third, you can speak directly with our team via live chat or phone.
Payment questions are the most common inquiries we receive in Bangladesh — especially when a withdrawal gets delayed. Withdrawals are typically completed within 30 minutes to 2 hours, though certain situations can take a little longer:
If more than 2 hours have passed and you still haven't received your funds, contact us via live chat immediately and provide your transaction ID. We'll look into it right away.
Beajee uses advanced technology to keep your account secure. That said, your own precautions matter too. Never share your password or OTP with anyone — even someone claiming to be a Beajee employee. Beajee will never ask for your OTP by phone or message.
Keep two-factor authentication (2FA) enabled. Even if someone gets hold of your password, they won't be able to access your account with 2FA on. Make it a habit to change your password every 2–3 months.
First response typically within 2 minutes. Simple issues resolved in 5–10 minutes.
Common payment issues are typically resolved within 30 minutes to 2 hours.
Verification is completed within 24 hours of document submission.
Complex cases are fully investigated and resolved within 48 hours.
Warning: If anyone calls or messages you claiming to be Beajee and asks for money or an OTP, contact us immediately. This may be a fraudulent attempt.
Our team is always here for you
The fastest way to get help. Click the chat icon at the bottom right of the app or website. You can chat in Bangla.
Online NowTo send detailed issues or documents, email us. You'll receive a full response within 24 hours.
Within 24 HoursCall us if you need to speak to someone urgently. Support is available from 8 AM to midnight.
ActiveMany issues can be resolved on your own
A weak network connection can often cause issues like games not loading or payments getting stuck. Try switching to WiFi or a 4G connection.
Force close the app and reopen it — this fixes most minor bugs. Clear the cache if the issue persists.
Some features may not work on older versions of the app. Please download the latest version.
Payment delays can occasionally occur due to temporary issues with mobile banking servers. Please try again after 15–20 minutes.
If you can't log in, click the "Forgot Password" option. An OTP will be sent to your registered mobile number.
If you run into an issue, take a screenshot. Sharing it with support helps us understand and resolve the problem faster.
